Freeman Tweaked—Missing in Action
Context BEFORE YOU READ (please don’t post a comment with the following two content points/excuses below, I’m well versed from reading many views from here and Chiff and Fipple and personal experience to know…)
1. I’m aware it is common for whistle makers/tweakers to be a one-man-show (managing emails, orders, finances, and crafting instruments).
2. I’m aware COVID-19 has had an impact on the world, and that whistle makers/tweakers are not excluded from the pandemic and effects on production time, materials sourced, time spent building whistles vs. saving lives etc.
COMMUNICATION: I have had the pleasure of contacting and communicating via email with 15 whistle makers/tweakers in the past 4 months. Some, to build custom whistles (think Goldie, Clover Flutes, etc.) and others to request specific items. Each maker and/or tweaker has been responsive to email. For some, its within 6 hours, for others within 72 hours.
Mr. Freeman has not responded to many of us who have shared here and on Chiff and Fipple that we put in orders (and our money was taken), and we have contacted him multiple times in various manners (Ebay messages, facebook, etc.).
His entire Ebay store, which was showing many ‘available stock’ for tweaks suddenly went blank a few days ago, well after our orders were placed and money taken. My whistle for one was due to be shipped and arrived weeks ago. Certainly if an order is delayed, a person would have the knowledge and courtesy to communicate with the customer who has paid for the item(s)? And, especially if a customer has kindly reached out asking for an update, you would feel obliged to respond since they paid you for a service and you never provided it?
I’m disappointed to say the least, and I don’t believe I am alone. This frustration does not come from the delay of the item itself (understandable given Covid, his spending time supporting doctors etc.) but rather the silence with which he has treated his paying customers and who are requesting and deserve and update. I believe we must hold the situation to a higher standard than we are receiving. Paying customers aside, it is common respect to communicate. Even a generic message apologizing for the delays, and saying he will respond in 3 days with personal details. Then, a follow up of "I’m sorry for the delay, your whistle is #84 in line and I expect to be shipping it out in 4-months from now. I will let you know when it is ready; thank you for your patience."
Who else has ordered a Freeman whistle, paid for it, not received it after it was scheduled to be due, not received an apology or notice prior or post the delay, and not received an acknowledgement or generic response to their attempts to kindly and shortly contact him regarding their orders?